When writing a help article with the title "Why can't I do {Common Issue}", some of the most important things to consider are:
- Identifying and explaining the reasons why the user may be unable to perform the common issue, such as missing permissions or configuration settings.
- Providing clear and concise instructions on how to resolve the issue and enable the user to perform the desired action, including any necessary steps such as updating the account settings or contacting the support team.
- Ensuring that the article covers any potential variations or complications that users may encounter when trying to resolve the issue, and providing troubleshooting tips to help them resolve these issues.
- Providing links to any relevant resources, such as the product website or support team, to help users find additional information or assistance.
- Ensuring that the article is organized in a logical and easy-to-follow structure, with headings and subheadings to help users find the information they need quickly and easily.
Overall, the goal of a help article on a common issue should be to provide users with the information and support they need to understand and resolve the issue, and enable them to perform the desired action.
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