A well-structured help article that talks about a product and its benefits should follow a clear and logical organization. Here are some steps you can follow to structure the content of such an article:
- Start with a clear and concise title that accurately describes the content of the article.
- Provide a brief introduction that explains the purpose of the article and provides some background information on the product.
- Begin the main body of the article by providing a clear and concise description of the product, including its main features and capabilities.
- Next, discuss the main benefits of the product, explaining how it can help users achieve their goals or solve specific problems.
- Provide examples or case studies to illustrate how the product has been used successfully by others.
- Include a section that discusses any relevant technical details or requirements for using the product.
- Finally, provide a summary of the main points and a call to action to encourage readers to try the product or learn more.
By following this structure, you can ensure that your help article provides a clear and concise overview of the product and its benefits, while also providing the information and support that users need to make informed decisions about using the product.
📚 Top five tips to write a great help article
A well-written help article should be clear, concise, and easy to understand. It should provide step-by-step instructions or guidance on how to use the service or solve a specific problem.
Here are the top five key elements that a good help article should include:
- A clear and concise title that accurately describes the content of the article
- An introduction that explains the purpose of the article and provides some background information on the topic
- Step-by-step instructions or guidance on how to use the service or solve a specific problem Screenshots, images, or videos that illustrate the steps or concepts being discussed
- Links to related articles or resources for further reading or support
- Make the content easy to skim by using appropriate headers. No one wants to be intimidated by a wall of text.
Overall, the goal of a good help article for a SaaS is to provide users with the information and support they need to effectively use the service and achieve their goals.
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